Contact information
Contact Information
Last updated: 27 July 2026
We are here to help with questions about our products, orders, deliveries, returns and refunds.
Customer Support
Trading name: Vouschwitz
Website: vouschwitz.store
Email: support@vouschwitz.store
When contacting us about an existing order, please include:
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Your full name;
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Your order number;
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The email address used to place the order;
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A clear description of your enquiry;
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Relevant photographs, where the enquiry concerns a damaged, faulty or incorrect item.
Customer Service Enquiries
You may contact us regarding:
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Product information;
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Sizing and fit;
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Order amendments or cancellations;
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Payment enquiries;
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Delivery and tracking;
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Missing or delayed parcels;
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Returns and refunds;
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Faulty, damaged or incorrect products;
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Complaints;
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Privacy and personal information.
We aim to respond to customer enquiries within 1–2 business days.
Business days are Monday to Friday, excluding Saturdays, Sundays and UK bank holidays.
Response times may be longer during sales, promotional campaigns and public holidays.
Order Changes and Cancellations
Contact us as soon as possible if you need to amend or cancel an order.
We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.
Where an order has already been dispatched, the applicable cancellation and return procedures will be set out in our Return and Refund Policy.
Returns
Before returning an item, contact:
Please do not send products to an address shown on the delivery parcel without first confirming that it is the correct returns address.
Once your return request has been reviewed, we will provide the relevant return instructions and return address.
Delivery Enquiries
For delivery or tracking enquiries, include your order number and delivery postcode.
Before contacting us about a parcel shown as delivered, please check:
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The delivery address in your order confirmation;
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Any safe places around the property;
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With members of your household;
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With neighbours;
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Your building reception or concierge;
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Any delivery photograph or notice supplied by the courier.
Complaints
We take customer complaints seriously.
To make a complaint, email:
Please include:
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Your full name;
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Your order number, where applicable;
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A clear description of the issue;
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Any relevant supporting evidence;
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The resolution you are requesting.
We will investigate your complaint fairly and respond within a reasonable period.
Submitting a complaint does not affect your statutory consumer rights.
Business Information
Trading name: Vouschwitz
Email: support@vouschwitz.store
Website: vouschwitz.store
Privacy Enquiries
For questions about how we collect, use or protect personal information, contact:
Please use “Privacy Enquiry” as the email subject line.
Do not send full payment-card details, passwords or other sensitive financial information by email.
Further information about how we handle personal information is available in our Privacy Policy.
Important Security Notice
Vouschwitz will never ask you to provide your account password or full payment-card details by ordinary email.
If you receive a suspicious message claiming to represent Vouschwitz, do not click any links or provide personal information. Forward the details to:
Contact Summary
Vouschwitz
United Kingdom
Email: support@vouschwitz.store
Website: vouschwitz.store