Terms of service

Terms of Service

Last updated: 27 July 2026

Welcome to Vouschwitz.

These Terms of Service, also referred to as the “Terms and Conditions”, govern your use of vouschwitz.store and any purchase made through our online store.

Please read these Terms carefully before using our website or placing an order. By accessing the website or purchasing a product, you agree to be bound by these Terms.

Nothing in these Terms excludes, restricts or affects any rights that consumers have under applicable United Kingdom law.

1. About Vouschwitz

The website vouschwitz.store is operated under the trading name Vouschwitz.

Our contact details are:

Trading name: Vouschwitz
Website: vouschwitz.store
Email: support@vouschwitz.store

References in these Terms to “Vouschwitz”, “we”, “us” or “our” mean the legal person or business operating vouschwitz.store.

References to “you”, “your” or “customer” mean the person accessing the website or purchasing products from us.

2. Application of These Terms

These Terms apply to:

Your access to and use of our website;
Products displayed or sold through our website;
Orders placed through our website;
Communications between you and Vouschwitz relating to an order;
Product reviews, comments or other content submitted through the website.

Our Privacy Policy, Cookie Policy, Shipping Policy and Return and Refund Policy form part of these Terms where applicable.

Where there is a conflict between these Terms and information specifically presented on a product page, checkout page or order confirmation, the information specifically agreed when the order was placed will normally take priority.

3. Consumer Status

These Terms are primarily intended for individuals purchasing products wholly or mainly for personal use rather than for purposes connected with a trade, business, craft or profession.

If you purchase products on behalf of a business, you confirm that you have authority to bind that business to these Terms.

Additional or different provisions may apply to business purchases.

4. Eligibility to Place an Order

To place an order, you must:

Have legal capacity to enter into a binding contract;
Provide accurate and complete information;
Be authorised to use the selected payment method;
Provide a valid delivery address within an area to which we deliver.

If you are under 18, you may use the website only with the involvement and permission of a parent or legal guardian.

We may refuse or cancel an order where we reasonably believe that the customer does not have legal capacity, has provided false information or is using a payment method without authorisation.

5. Website Availability

We aim to keep our website available and functioning correctly. However, we do not guarantee uninterrupted or error-free access.

We may temporarily suspend, restrict or withdraw access to all or part of the website for:

Maintenance;
Security updates;
Technical faults;
Changes to our services;
Events outside our reasonable control.

We will try to minimise disruption where reasonably possible.

We are not responsible for a customer’s inability to access the website caused by their internet connection, device, software, browser or telecommunications provider.

6. Product Information

We take reasonable care to ensure that product descriptions, photographs, measurements, materials, colours and other information are accurate.

However:

Colours may appear differently depending on your screen, device and display settings;
Product dimensions and measurements may be approximate;
Packaging may differ from that shown;
Minor variations may occur between production batches;
Products may be updated without materially changing their main characteristics.

Any material variation from the advertised description will be communicated where required.

Nothing in this section limits your statutory rights where a product is faulty, not of satisfactory quality, not fit for purpose or not as described.

7. Product Availability

All products are subject to availability.

Adding an item to your basket does not reserve it. An item may become unavailable before checkout is completed or before the order is accepted.

Where an ordered product is unavailable, we may:

Contact you to offer an appropriate alternative;
Remove the unavailable product from the order; or
Cancel the affected order and refund the amount paid.

We will not substitute a product without your consent.

8. Prices

Prices are displayed in pounds sterling, GBP (£) unless otherwise stated.

The price payable will be the price shown at checkout when the order is placed.

Prices include VAT where VAT is applicable and required to be included.

Delivery charges and any other mandatory charges will be clearly displayed before you place the order. We will not intentionally conceal mandatory charges or introduce unavoidable fees only at the final stage of checkout.

The Digital Markets, Competition and Consumers Act 2024 prohibits unfair commercial practices, including misleading price presentation and the omission of material pricing information. These provisions apply to commercial practices occurring from 6 April 2025.

9. Pricing and Product Errors

We take reasonable care to ensure that prices and product information are correct.

Occasionally, a product may be listed with an obvious pricing, description or technical error.

Where we identify an error before accepting your order, we may contact you and allow you to:

Continue with the order at the correct price;
Select an alternative product; or
Cancel the order for a full refund.

We will not cancel an accepted order merely because we later decide that the agreed price was commercially unattractive.

Nothing in this section allows us to rely on an error that would not have been obvious to a reasonable customer.

10. Placing an Order

You may place an order by following the checkout process on our website.

Before submitting the order, you will normally have the opportunity to:

Review the selected products;
Review quantities, sizes and colours;
Enter and review delivery information;
Select a delivery method;
Review the total price;
Correct relevant errors;
Select a payment method.

The checkout button will make clear that submitting the order creates an obligation to pay.

After you place an order, we will send an acknowledgement to the email address supplied during checkout.

An order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted.

11. Formation of the Contract

Your order constitutes an offer to purchase the products listed in the order.

Unless we expressly state otherwise, the contract between you and Vouschwitz is formed when we send an email confirming that the order has been accepted or dispatched.

Payment authorisation, an automated acknowledgement or the temporary reservation of funds does not by itself guarantee acceptance of an order.

If we cannot accept an order, we will inform you and refund any payment taken for the rejected order.

Reasons for non-acceptance may include:

Product unavailability;
Failure to authorise payment;
An obvious price or description error;
Suspected fraud or unauthorised activity;
Delivery restrictions;
Legal or regulatory restrictions;
Breach of these Terms.

12. Order Confirmation

Once a contract has been formed, we will provide confirmation in a durable format, normally by email.

The confirmation may include:

Your order number;
The products ordered;
Prices and applicable charges;
Delivery details;
Relevant cancellation information;
Links to applicable policies and terms.

UK online-selling rules require traders to confirm the contract and provide information in a format that customers can retain for future reference.

You are responsible for checking your order confirmation and contacting us promptly if any information is incorrect.

13. Payment

We accept the payment methods displayed at checkout.

By submitting payment details, you confirm that:

The details are accurate;
You are authorised to use the payment method;
There are sufficient funds or available credit;
The payment is not connected with fraudulent or unlawful activity.

Payments may be processed by third-party payment service providers.

We do not guarantee that every payment method will always be available.

We may carry out reasonable security, fraud-prevention and payment-verification checks before accepting or dispatching an order.

14. Payment Authorisation and Failed Payments

Your payment provider may authorise, reserve or debit funds when your order is submitted.

If payment is declined, reversed, disputed or otherwise unsuccessful, we may suspend or cancel the order.

You remain responsible for amounts properly due under an accepted order unless the order has been lawfully cancelled or refunded.

We will not charge a payment surcharge prohibited by applicable law.

15. Delivery

Available delivery methods, estimated delivery periods and delivery charges will be displayed at checkout or in our Shipping Policy.

Delivery dates are estimates unless we have expressly agreed that a particular date is guaranteed or essential.

Unless another period has been agreed with you, goods purchased under an online distance contract must generally be delivered without undue delay and within 30 days after the contract is entered into.

We may deliver an order in separate parcels where reasonably necessary.

You will not be charged additional delivery fees for split delivery unless this was clearly agreed before the order was placed.

16. Delivery Address

You are responsible for providing a complete and accurate delivery address.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

We may charge reasonable additional delivery costs where a delivery failure was caused by an incorrect or incomplete address supplied by the customer, provided those costs are lawful and clearly communicated.

17. Delivery Delays

We will contact you where we become aware of a significant delay.

Where delivery by an agreed date was essential, or where we fail to deliver within an appropriate additional period, you may have the right to cancel the affected order and receive a refund.

Nothing in these Terms restricts your statutory rights relating to late or failed delivery.

18. Risk and Ownership

The products remain at our risk until they come into the physical possession of you or a person identified by you to receive them.

An exception may apply where you independently arrange delivery through a carrier that we did not offer as a delivery option.

This reflects section 29 of the Consumer Rights Act 2015.

Ownership of the products passes to you after we have received payment in full and the products have been delivered, unless applicable law provides otherwise.

19. Cancellation, Returns and Refunds

Your rights to cancel an online order, return products and obtain refunds are explained in our Return and Refund Policy.

UK consumers normally have a 14-day statutory cancellation period for eligible online purchases, beginning after delivery, subject to specified exceptions.

Vouschwitz also offers a voluntary 30-day return period under the conditions stated in our Return and Refund Policy.

Our voluntary return policy does not replace or restrict your statutory rights.

To request a return or cancellation, contact:

support@vouschwitz.store

20. Faulty or Misdescribed Products

Products supplied to consumers must comply with the Consumer Rights Act 2015.

They must be:

Of satisfactory quality;
Fit for their intended purpose;
Fit for any particular purpose made known to us where applicable;
As described.

Depending on the circumstances and timing, your legal remedies may include:

Rejection and refund;
Repair;
Replacement;
Price reduction;
A final right to reject.

These statutory remedies apply independently from our voluntary returns policy.

Contact support@vouschwitz.store if you believe that a product is faulty, damaged, incorrect or materially different from its description.

21. Promotions and Discount Codes

Promotions, discount codes and special offers may be subject to additional conditions displayed with the offer.

Unless otherwise stated:

A discount code cannot be exchanged for cash;
Only one discount code may be used per order;
Codes may have an expiry date;
Codes may be limited to particular products or customers;
Codes may not apply to delivery charges;
A promotion may be withdrawn before an order is placed.

We will not retrospectively change or withdraw a promotion after it has been validly applied to an accepted order.

Sale and promotional products retain the same statutory quality and description protections as full-price products.

We will not use false scarcity claims, misleading countdown timers, fake discounts or fabricated customer reviews.

22. Gifts and Product Bundles

Where an order includes a complimentary gift or a discounted bundle, the applicable promotional conditions will be displayed before purchase.

Where you return only part of a bundle, the refund may be recalculated to reflect the price that would have applied to the retained items without the bundle discount, provided this condition was clearly disclosed before purchase.

Where the entire qualifying purchase is returned, any complimentary gift associated with it may also need to be returned.

These provisions do not restrict your statutory rights relating to faulty goods.

23. Customer Accounts

You may be able to place an order as a guest or create a customer account.

You are responsible for:

Providing accurate account information;
Maintaining the confidentiality of your password;
Preventing unauthorised access to your account;
Informing us promptly of suspected unauthorised use.

You must not create an account using false information or impersonate another person.

We may suspend or close an account where reasonably necessary because of fraud, security concerns, unlawful activity or a serious breach of these Terms.

Closing an account does not remove rights or obligations connected with orders already placed.

24. Acceptable Use

You must not use the website:

For fraudulent or unlawful purposes;
To infringe another person’s rights;
To introduce viruses, malware or harmful code;
To interfere with the security or operation of the website;
To gain unauthorised access to systems or accounts;
To scrape, copy or extract website content through automated means without permission;
To place false, abusive or fraudulent orders;
To submit misleading, defamatory, threatening or unlawful content;
To resell access to the website.

We may take reasonable steps to prevent or investigate misuse.

25. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Vouschwitz.

This includes:

The Vouschwitz name and branding;
Logos and graphic elements;
Product photography;
Written descriptions;
Website design;
Videos;
Illustrations;
Software and code;
Marketing materials.

You may view and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, sell, commercially exploit or create derivative works from our content without prior written permission, except where permitted by law.

No licence to use our trade marks or branding is granted by your use of the website.

26. Customer Reviews and Submitted Content

Where you submit a review, photograph, comment or other content, you confirm that:

It reflects your genuine experience or opinion;
It is accurate to the best of your knowledge;
You have the right to submit it;
It does not infringe another person’s rights;
It is not defamatory, abusive, discriminatory, obscene or unlawful;
It does not contain malware, spam or hidden advertising.

You retain ownership of your original content.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use the content for operating and promoting our business, subject to applicable data-protection and consumer-protection law.

We may moderate or remove content that breaches these Terms.

We will not create, commission or publish fake consumer reviews or conceal the fact that a review was incentivised where disclosure is required.

27. Third-Party Services and Links

Our website may contain links to websites, payment providers, delivery providers or services operated by third parties.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for third-party websites that we do not control.

A link does not necessarily mean that we endorse the third party or guarantee its products or services.

This section does not remove any responsibility that we have for third parties acting on our behalf in fulfilling your order.

28. Privacy and Cookies

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Our Cookie Policy explains the cookies and similar technologies used on the website.

You should read both policies before using the website or placing an order.

Payment providers, delivery companies and other service providers may process information where reasonably necessary to process payment, prevent fraud and fulfil your order.

29. Security

We take reasonable measures to protect our website and customer information.

However, no online system can be guaranteed to be completely secure.

You are responsible for maintaining appropriate security on your own devices, accounts, passwords and internet connection.

We will never ask you to send your full payment-card details by ordinary email.

30. Our Responsibility to Consumers

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it would happen or where both parties knew, when the contract was formed, that it might happen.

We supply products for private use. We are not normally responsible to consumers for business losses, including loss of profit, revenue, business opportunity or commercial interruption.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of your statutory consumer rights;
Defective products where liability cannot legally be excluded;
Any other liability that cannot lawfully be limited.

31. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control.

Such events may include:

Severe weather;
Natural disasters;
Fire or flooding;
War, terrorism or civil disturbance;
Industrial action;
Transport disruption;
Customs delays;
Government restrictions;
Major telecommunications failures;
Widespread payment-network failures;
Public-health emergencies.

This section does not remove any right you have to cancel an order or receive a refund where the law gives you that right.

32. Suspension or Termination of Website Access

We may suspend or terminate your access to the website where you seriously or repeatedly breach these Terms, use the website unlawfully or create a material security risk.

Where reasonably possible, we will provide notice.

Termination of website access does not automatically cancel an accepted order unless the order is also lawfully cancelled.

Terms that are intended to continue after termination, including intellectual-property and liability provisions, will remain effective.

33. Changes to These Terms

We may update these Terms to reflect:

Changes to our business;
Changes to the website;
Changes to available services;
Legal or regulatory developments;
Security requirements;
Improvements in clarity.

The updated Terms will be published on this page with a revised “Last updated” date.

Changes will not normally apply retrospectively to an order already accepted unless:

The change benefits you;
It is required by law; or
You expressly agree to it.

The Terms applying to an order are normally those available when the order was placed.

34. Transfer of Rights

We may transfer our rights and obligations under a contract to another organisation, provided that the transfer does not reduce your rights or materially disadvantage you.

You may transfer your rights under a contract where permitted by law.

We may require reasonable evidence of a valid transfer.

35. Severability

Each section of these Terms operates separately.

If a court or competent authority finds any provision unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

Where possible, the affected provision will be interpreted or modified only to the minimum extent necessary to make it lawful and enforceable.

36. No Waiver

If we delay or fail to enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

A waiver relating to one breach does not automatically apply to another breach.

37. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect rights or remedies that exist independently of that Act.

38. Complaints

Email: support@vouschwitz.store

Please provide:

Your name;
Your order number, where applicable;
A description of the issue;
Any relevant photographs or supporting documents;
The resolution you are requesting.

We will investigate complaints fairly and respond within a reasonable period.

Nothing in this section prevents you from seeking independent consumer advice or exercising your legal rights.

39. Alternative Dispute Resolution

Where a complaint cannot be resolved directly, we may consider using an appropriate alternative dispute resolution provider.

Unless we expressly confirm otherwise or are legally required to participate, we do not commit in advance to using a particular alternative dispute resolution scheme.

You retain the right to bring legal proceedings where applicable.

40. Governing Law and Courts

These Terms and contracts formed through our website are governed by the laws of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you retain any mandatory protections available under the law applying where you live.

Consumers resident in England or Wales may normally bring proceedings in the courts of England and Wales.

Consumers resident in Scotland may normally bring proceedings in Scotland or England and Wales.

Consumers resident in Northern Ireland may normally bring proceedings in Northern Ireland or England and Wales.

Nothing in this section removes any mandatory right to bring a claim in another competent court.

41. Contact Information

Questions about these Terms, orders or products should be sent to:

Vouschwitz
Website: vouschwitz.store
Email: support@vouschwitz.store