Shipping policy

Shipping Policy

Last updated: 27 July 2026

Thank you for shopping with Vouschwitz.

This Shipping Policy explains our available delivery options, estimated delivery times and procedures for orders placed through vouschwitz.store.

1. Delivery Options

We currently offer the following delivery options:

Standard Delivery — Free

Cost: Free
Estimated delivery time: 5–12 business days

Express Delivery — Paid

Cost: The applicable charge will be displayed at checkout before payment.
Estimated delivery time: 5–8 business days

The delivery option selected during checkout will appear in your order confirmation.

2. Business Days

Business days are Monday to Friday, excluding Saturdays, Sundays and UK bank holidays.

Orders placed during weekends or bank holidays will begin processing on the next available business day.

3. Order Processing

Orders are subject to payment verification and order processing before dispatch.

The estimated delivery periods stated in this policy begin when the order has been dispatched, unless a different period is clearly stated during checkout.

During periods of unusually high demand, sales, promotional campaigns or public holidays, processing may take longer than usual.

You will receive a dispatch confirmation email when your order has been handed to the applicable delivery provider.

4. Estimated Delivery Times

Delivery times are estimates and are not guaranteed unless we expressly agree to deliver your order by a specific guaranteed date.

The estimated delivery period may be affected by:

Severe weather;
Transport disruption;
Courier delays;
Incorrect or incomplete delivery information;
Remote delivery locations;
Public holidays;
Security or payment-verification checks;
Events outside our reasonable control.

We will take reasonable steps to deliver your order within the estimated period and will contact you where we become aware of a significant delay.

Unless another delivery period has been expressly agreed, goods will be delivered without undue delay and normally no later than 30 days after the contract is formed, as required by applicable UK consumer law.

5. Delivery Locations

Delivery availability is determined by the postcode and address entered during checkout.

We reserve the right to decline an order where:

The delivery address is outside our available delivery area;
The delivery provider does not serve the supplied postcode;
The address appears incomplete or invalid;
Legal or logistical restrictions prevent delivery.

Where we cannot deliver an order, we will contact you and issue a refund for any amount paid for the affected order.

6. Delivery Charges

Standard Delivery is provided free of charge.

Express Delivery is a paid service. The exact Express Delivery charge will be clearly displayed at checkout before you place the order.

No delivery fee will be charged unless it has been disclosed and accepted before the order is submitted.

Promotional delivery offers may be subject to additional conditions displayed with the promotion.

7. Tracking Information

Where tracking is available, the dispatch confirmation email will contain a tracking number or link.

Tracking information may take some time to become active after dispatch.

Some delivery services or destinations may offer limited tracking. The absence of detailed tracking updates does not necessarily mean that the parcel has stopped moving.

8. Accurate Delivery Information

You are responsible for providing a complete and accurate:

Full name;
House or building number;
Street address;
Town or city;
County, where applicable;
Postcode;
Telephone number;
Email address.

Please check your delivery information carefully before submitting the order.

Contact support@vouschwitz.store as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after the order has entered processing or been dispatched.

9. Incorrect or Incomplete Addresses

Vouschwitz is not responsible for delays caused by incorrect or incomplete delivery details supplied by the customer.

Where a parcel is returned because the supplied address was incorrect, incomplete or inaccessible, we will contact you where reasonably possible.

You may be required to pay reasonable additional delivery costs before the parcel is sent again, provided that the failed delivery was caused by incorrect information supplied by you.

Any refund will be handled in accordance with our Return and Refund Policy and applicable consumer law.

10. Delivery Attempts

The delivery provider may:

Leave the parcel in an agreed safe place;
Deliver it to a neighbour;
Leave instructions for redelivery;
Deliver it to a local collection point;
Attempt delivery again.

Available options depend on the delivery provider and the service selected.

Please follow the instructions supplied by the delivery provider when arranging redelivery or collection.

11. Unclaimed Parcels

Where a parcel is taken to a collection point, you are responsible for collecting it within the period specified by the delivery provider.

If the parcel is not collected and is returned to us, contact support@vouschwitz.store.

Reasonable additional delivery costs may apply if you request redelivery.

Where a refund is appropriate, it will be processed in accordance with our Return and Refund Policy and applicable statutory rights.

12. Delivered but Not Received

If tracking states that your parcel has been delivered but you cannot locate it:

Check the delivery address in your order confirmation.
Check any safe places around the property.
Ask members of your household.
Check with neighbours or building reception.
Review any photograph or delivery note provided by the courier.
Contact us at support@vouschwitz.store.

Please notify us promptly so that we can investigate the delivery with the courier.

We may ask you to provide information or complete a declaration to support the investigation.

13. Lost Parcels

A parcel will not automatically be treated as lost immediately after an estimated delivery date has passed.

Where a delivery provider confirms that a parcel has been lost, or where the evidence reasonably indicates that it has been lost in transit, we will provide an appropriate remedy.

Depending on the circumstances and product availability, this may include:

Sending a replacement; or
Providing a refund.

You will not be required to pursue compensation directly from a delivery provider selected by Vouschwitz.

14. Damaged Parcels

Please inspect your parcel and products as soon as reasonably possible after delivery.

The packaging is seriously damaged;
A product arrives damaged;
An item is missing;
You receive the wrong product;
The contents appear to have been affected during transit.

Please include:

Your order number;
A description of the issue;
Photographs of the external packaging;
Photographs of the delivery label;
Photographs of the affected product.

Providing photographs helps us investigate the matter but does not remove or limit your statutory consumer rights.

15. Split Shipments

Orders containing multiple products may be delivered in separate parcels.

Where an order is divided into more than one shipment:

You may receive separate dispatch notifications;
Each parcel may have a different tracking number;
Parcels may arrive on different dates.

You will not be charged an additional delivery fee solely because we choose to divide an order into multiple shipments.

16. Delivery Delays

We will review the tracking information and, where appropriate, contact the delivery provider.

Where delivery is delayed, your legal rights may depend on whether:

A particular delivery date was expressly agreed;
Delivery by that date was essential;
We have failed to deliver within an additional reasonable period requested by you.

Nothing in this policy restricts any statutory right to cancel an order or obtain a refund because of late or failed delivery.

17. Order Changes and Cancellations

We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.

Where the order has already been dispatched, you may use the cancellation and return procedures stated in our Return and Refund Policy.